Essential Services Manager 

A FairHire® certified recruitment process.

Role Overview

You will be responsible for the management of all of our essential services, including administration of our support services, financial procedures, and human resources. Assisting the Director and the Deputy Director, your work will involve helping us to develop and maintain these essential services to support the team to carry out their roles and ensure the Centre meets its legal, financial and other responsibilities.

You will also take the lead in the administration and support of the Centre’s Trustee Board, including acting as Secretary to the Board.

In addition, your role will involve supporting and promoting the wellbeing of the staff team.


Specifically, you will be responsible for:

·     Our support systems, including (i) liaising with our IT support provider, our programme management provider and our shared file provider; (ii) our wellbeing support providers; (iii) organising our internal team meetings, including our learning sessions; (iv) liaising with insurance providers; (v) liaising with office and office supply providers;

·     Our financial procedures, including (i) processing of invoices and expenses; (ii) preparing the quarterly internal accounts; (iii) liaising with the Centre’s accountant, especially on payroll; (iv) liaising with the Centre’s auditors in preparation of our annual accounts; (v) managing our support providers, including our finance software, expenses system and bank.

·     Our human resources, including (i) ensuring the Centre’s HR policies are up to date and communicating with team members about them; (ii) ensuring the Centre is compliant with requirements such as First Aid training; (iii) administering the Centre’s online HR system, including management of our time off in lieu system; (iv) administration of our recruitment processes;

·     Alongside the Deputy Director, the Essential Services Manager will oversee staff wellbeing and professional development, including (i) organising staff wellbeing events and opportunities and (ii) identifying and facilitating staff professional development opportunities, both internally and externally.


The responsibility of providing secretariat support to the Centre’s Trustee Board includes:

·     Planning and organising Trustee Board meetings;

·     Recording, circulating and reviewing minutes of the Trustee Board;

·     Arranging travel and expenses of the Trustee Board members;


As a small team, every employee is expected to play a significant role in influencing how the Centre develops. Roles and objectives may change and all members of staff work flexibly in response to changing business needs.

Role Requirements

The following experience, skills, abilities and knowledge will be helpful to a candidate applying for this position. However, we recognise that every candidate brings different strengths. If you are strong in some areas but have gaps in others, training and support will be available to help you succeed in this role.



·       Previous experience providing organisational administrative support;

·       Experience with MS Office Suite (particularly MS Word and MS Excel);

·       Experience working with Xero (desirable). 


Skills, abilities and knowledge

·       Creativity and sensitivity to support the team to be happy, have fun, motivated to deliver our vision while retaining a healthy work/life balance;

·       A commitment to team well-being;

·       Good organisational and team work skills;

·       Clear writing skills and good spoken English;

·       The ability to balance multiple priorities and manage your own workload;

·       The ability to understand the needs of a diverse team;

·       The enthusiasm and energy to work in a small team;

·       An understanding of budget management and financial systems.


You will also need to have:

·     Eligibility to work in the UK legally.


Equal opportunities

It is the policy of The Centre for Justice Innovation to treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability, offending history or trade union membership status.

The Centre is committed to fair recruitment and the inclusion of applicants with criminal records. It is essential that people do not face unfair discrimination in any role within the charity, whether paid or voluntary. For that reason, we do not use criminal records to exclude people. We only ask about criminal records if they are relevant to the role.